Frequent Questions

Shipping & Delivery

When will i receive my order?

Once your order is processed, we proceed with the manufacture of the
products as well as their delivery. We are not responsible for shipping
delays caused by local couriers and parcel services, but we do
everything we can to ensure that our customers receive their order as
quickly as possible.

What are the shipping duration times?

Please see the estimated shipping time below.

  • The U.S : 1 week
  • Canada : 1 – 2 weeks
  • Europe : 1 week
  • Australia & NZ : 1 – 2 weeks
  • Worldwide: 1 – 3 weeks+

This is the estimated shipping time, not a guarantee. In rare cases,
delays might happen and it will slowdown the delivery process. We hope
you understand that this is beyond our control. Signature might be
required upon delivery. If nobody is at home, a notice will be left with
pick up details. Please track package’s status once every few days. If
your order hasn’t arrived after the deadline, please contact your local
post with the tracking number given in the email.

From where will my order be shipped from?

If the destination of the order is the U.S.A. , then your order will
probably ship from one of our fulfillment stations in the U.S.A.

If the destination of the order is Canada, then your order will most likely ship from Toronto.

If the destination of the order is Europe, then your order will ship from either Latvia or Spain.

If the destination of the order is Australia, then your order will probably ship from Brisbane.

If the destination of the order is anywhere else in the world, then the order will ship from the closest fulfillment station.

The location from where your order will be shipped from depends on
the destination of the order and on the stock available at the
fulfillement stations, so the preceding information is always subject to
change depending on a variety of factors.

I have purchased an order a few days ago but it has not been shipped yet. Why?

After you place the order, please allow 1 – 5 business days for
processing time. This is the time we need to prepare the products, not
the shipping time.

How much are the shipping costs?

Shipping is free for all orders world wide.

There has been no tracking updates for a month now. Did my package get lost?

It means that it’s still in transit and this process might take a few weeks. If it took longer than 5 weeks, please contact us.

My tracking information says “Delivered” but i did not received it.

Please track which carrier from your country is responsible for the
delivery. Contact them and give them your tracking information.

Why did i get more than one tracking number?

We send your items out separate because sometimes we don’t have it in stock at the moment and need time to prepare them.

I changed my mind. Can I cancel my order?
We do not issue refunds once the order is already being fulfilled or shipped. However, if you contact us quickly after making the order , we can cancel your order and refund your money!
 
Can I return an item for a full refund?
 

We do not accept returns in case of
wrong size selection. We provide a detailed sizing guide for each
product, it is the buyer’s responsibility to rely on it.
We are only able to accept a return and full refund in the event of a proven defect in the product.

Our items undergo extremely strict
quality controls before each shipment. However, if your product has any
manufacturing defect, send us a photo of the product in question (if
possible in the original packaging) to
admin@westernaesthetics.org
along with your order number. In order to be eligible for a return,
your item must be unused, in the same condition as it was received, and
must be returned in the original packaging. You have 30 days to return
an item.

 
Can I exchange an item for a larger or smaller size?
 

All of our textiles come with a size guide to help our friendly
customers avoid this kind of inconvenience. Therefore, the buyer assumes
full responsibility for products that are too small / large.
Nevertheless, we know that purchasing such an item can cause great
frustration.

How do i make sure the prints last as long as possible?

Make sure your garments are machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners or dry-clean the items.

Your Western Aesthetics apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don’t iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

How are your products packaged for shipment?

Apparel
Apparel products are generally
packaged in polymer mailers. If there’s more than one product, after
putting each item in its own separate polymer bag, we then place them
all together in a polymer mailer. 

Hats
Hats are packaged in corrugated cardboard boxes.

Home & living
Most sublimated items go in polymer mailers. Mugs are packaged in cardboard boxes. 

Wall art
Canvases also come in cardboard boxes ranging in dimensions of 12 × 18 × 2 to 28 × 38 × 6 in.

Framed posters are first wrapped in tissue
paper to protect them from scratches and then wrapped in a layer of
adhesive bubble wrap. Finally, they’re encased in a thicker, more
durable bubble wrap to add extra protection during shipment.

Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid the use of plastic caps.

Payment Methods

Credit/Debit Card

If you don’t have a PayPal account, don’t worry! You will find a
“Credit Card” button. Click it and enter your card’s details to fulfill
the payment.

CryptoCurrency (Bitcoin, Ethereum)

If you wish you can pay with cryptocurrencies. We accept Bitcoin,
 and Ethereum.  Email us at admin@westernaesthetics.org for more details.

Paylpal

We accept paypal but due to compatibility issues with our website we can only accept it manually.
Email us at admin@westernaesthetics.org for more details.

Is my payment secure?

We make your security our priority, by offering only secure and
guaranteed safe means of payment. All payments are protected by our SSL
encrypted payment processor.

Other Questions

I received import taxes.

Western Aesthetics ships it’s products legally worldwide. However,
the buyer is responsible for the import taxes of their country, so we do
not accept any responsibility.